1. Ride Cancellation

• Users can cancel a ride before it starts.
• Frequent or last-minute cancellations may affect your account.

2. Refunds

• Since EasyLift Carpool is a service-based platform, payments (if any) are generally non-refundable once a ride is completed.
• Refunds may be provided in special cases such as:
  • Technical issues
  • Incorrect charges
  • Failed or incomplete rides

3. Failed Transactions

If a payment is deducted but the ride is not confirmed, the amount will be:

• Automatically reversed by your bank, or
• Refunded within a few working days

4. User Responsibility

Users must ensure:

• Correct booking details
• Timely arrival at pickup location

No refunds will be issued for missed rides due to user delay.

5. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page.